Have you found what you are looking for
today? Do you still have questions? Feel free to contact us
at anytime for comments, suggestions, inquiries, to place
an order or to arrange a personal visit to our showroom.
| q1. Is your entire inventory on your website? |
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| a. We design new products on a daily basis which are
not always reflected on the web site. |
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| q2. Do you deliver outside of outside
of the Greater Toronto Area? |
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| a. Yes, we deliver outside of Toronto |
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| q3. What are your fees for delivery, installation
and pick up? |
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| a. Please call us for an estimate. We can assure that
our fees are very competitive. |
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| q4. How much does delivery, installation and
pick-up cost? |
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a. A quote can be provided once
the volume of the order, the delivery destination, accessibility
to the site, time of delivery and time of pick-up has
been established. |
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| q5. Can we hire our own movers? |
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a. No. We have a delivery service
that is responsible for handling the furniture. We can
deliver and pick-up at any time you may require. |
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| q6. Is your furniture specially treated? |
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a. The furniture line has been designed
especially for the event industry, however certain activities
should be avoided like the following:
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- Extreme heat ex: sterno cans or light fixtures
should not come in contact with any surfaces;
- All candles must be self-contained to avoid
spillage on fixtures: standing on furniture
and storing heavy objects on it; avoid wet environments
inside and outside; do not attach or adhere
things to fixtures or furniture;
- and lastly please refrain from moving furniture
to avoid any resulting damages
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| q7. Who is responsible for damages? |
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a. Our product is delivered undamaged
and we expect it to be returned in the same condition
it was presented to you. An on-site inspection will
be conducted and any material damages found beyond normal
wear and tear will be fixed by us and charged back to
you. Please do not attempt to fix damaged furniture.
Sitra reserves the right to charge and receive payment
for all damages. |
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| q8. Do you accept custom orders? |
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| a. Yes, we do accept custom orders when colours and
materials permit. |
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| q9. Is your exclusive line for sale? |
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| a. Generally not, but all requests will be considered. |
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| q10. Do you have a comprehensive price list? |
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| a. Yes, please click on contact us and send us an email
with your query. |
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| q11. Are extended rentals permissible? |
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a. We specialize in the event industry
and home staging. We can help you on with all your short
and long term needs. Please inquire about any unique
rental requirements. |
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| q12. Do you accept last minute order revisions? |
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a. We understand our market and
will accept last minute revisions upon request and providing
we have the merchandise in stock. |
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| q13. Do you have a showroom? |
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| a. Yes, our exclusive showroom is available upon request. |
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| q14. Do you have any promotional material? |
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| a. Please contact us with any inquiries. We are happy
to help you. |
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| q15. What is your payment policy? |
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a. We accept Visa, Mastercard, American
Express, Interac, cheques and cash. A non-refundable
deposit is required to comfirm your order.
50% deposit is required for standard
orders
75% is required for custom orders.
The balance of payment is required
7 working days prior to your event and is non-refundable.
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